Rhinebeck Trunk Show FAQ

This list will be updated as it gets closer to the event with important information.

Tickets

When will I receive my ticket?

Tickets purchased through September 16 will be emailed on September 17. Tickets purchased after September 16 will be emailed on October 8. All tickets purchased after October 8 will automatically receive a ticket.

If you haven’t received a ticket, make sure you’re receiving emails to the correct address and check your spam and promotions folders. If you still can’t find your ticket, see a staffer at registration and they will look you up in your system. Make sure to have your order number — a five-digit number that begins with 8 — handy.

I’m have a ticket to the in-person show but I can’t make it. Can I still participate in the virtual show?

Yes! All in-person tickets include access to the virtual event. You will receive an email about it on October 14. You can also log into your account to access it.

I attended an Indie Untangled virtual event in the past and I’m getting a message that my email address and password is not recognized or invalid. What’s happening?

If you registered for an Indie Untangled virtual event in the past (Indie Untangled Everywhere, Indie Across the Pond, Indie Spotlight or Industry Untangled) and are getting that message, you are likely trying to access your shopping account. This account is completely separate from your Indie Untangled event account. If you see shop.indieuntangled.com in the URL, you are in the wrong place.

Use this link only to access your event account.

How do I create an account to purchase tickets?

If you did not attend a virtual event, then you do not have an event account. You have two options:

• You can pre-register for an account by clicking here.

• You can create an account by choosing a password during checkout. If you go this route, you should decide on your password beforehand (it should be a combination of upper and lowercase letters, numbers and symbols) and copy and paste it into the password field during checkout to save time.

If I purchased tickets for a specific shopping period, do I have to leave when it’s over?

Ticket holders will be asked to exit the shopping pavilions when their session ends. You don’t need to leave the HITS property and are encouraged to bring a camp chair or a blanket and hang out, craft and snap selfies with your fiber friends.

If I purchased tickets for a specific shopping period and don’t arrive in time, can I attend a later time slot?

Unfortunately we cannot guarantee accommodation for latecomers in the later time slots. If you are traveling to the area on Friday, please leave early enough in case you encounter flight delays or traffic, or purchase a ticket for a later time slot.

I’m coming with my child or partner/family member who will not be shopping. Do they need a ticket?

Tickets are required for all attendees, except for infants who are being carried, as this ensures we do not exceed safe capacity for the event. Please note that we cannot accommodate strollers in the shopping areas.

Is the swag bag that comes with the $35 ticket the event tote bag?

Yes.

Will there be an opportunity to purchase the event tote bag without the $35 ticket?

Yes, there will be event tote bags for sale at the Indie Untangled booth at the show. They will also be available to preorder beforehand.

 

I/my friend won’t be able to come. What is your refund/exchange policy?

In-person ticket holders can contact Indie Untangled until September 15, 2021 to return their in-person ticket(s) minus the cost of the virtual event ticket (value of $7). In-person tickets are non-refundable after this date.

Customers who purchase tickets via the waiting list cannot return tickets for previously-purchased sessions and no upgrades will be made to tickets.

If you are unable to use your in-person ticket, and it’s beyond the refund date, you can sell or gift it to someone else and fill out this form with the new attendee’s name and email address. Ticket information can be changed up to 5 days prior to the event. After this time, Indie Untangled can’t guarantee name changes will be processed. If tickets are swapped just prior to the event, attendees are asked to have the name of the original ticket holder and order number, along with their ticket.

All virtual event tickets are nonrefundable.

Is there a waiting list for tickets?

Yes, there is a waiting list on the ticket sale page.

Will there be day-of tickets available at the venue?

No, due to COVID safety concerns, we are not offering day-of tickets at this time.

 

Event

Where will we shop? Is the venue outdoors?

Shopping will take place in two open-air pavilions located at HITS on the Hudson, an equestrian center located about 1 mile from the Village of Saugerties. Attendees can walk between the two pavilions and golf carts will be available for those who need them.

The event is taking place rain or shine.

Where can I park?

All parking, including handicapped accessible spaces, will be on the HITS property.

What is the bathroom situation?

There are bathrooms with stalls and running water near each shopping pavilion.

What COVID safety precautions are you taking?

All attendees, regardless of vaccination status, are required to wear masks or other face coverings whenever they are in the shopping pavilions. This policy is subject to change at the time of the event and attendees will be required to follow any new requirements.

Will there be any yarn left in the later sessions?

While we will be encouraging vendors to have event exclusives for each shopping period, we can’t guarantee that certain colorways or items won’t sell out. However, vendors will be well stocked for a six-hour show, and many have experience selling at multi-day events. There will be plenty of yarn and other lovely items for sale through the end of the show! All in-person vendors will be offering items virtually as well.

Can I get food and drink at the venue?

We are working to bring food trucks to the venue. Stay tuned for more details!

I have tickets for a later session. Where can I wait?

If you bought tickets to a later shopping slot and find yourself near the venue early, consider spending time in charming downtown Saugerties, shopping at the stores there, including a fabulous yarn and tea (!) shop, The Perfect Blend.

The local businesses are ready to give you a warm welcome! Stay tuned for a list of all the fringe events that will be going on downtown.

You can also take a trip to the Saugerties Lighthouse, an 1869 landmark and museum on the Hudson River, or have a meal at The Dutch Ale House.