Rhinebeck Trunk Show FAQ

This list will be updated as it gets closer to the event with important information.

Tickets

I attended an Indie Untangled virtual event in the past and I’m getting a message that my email address and password is not recognized or invalid. What’s happening?

If you registered for an Indie Untangled virtual event in the past (Indie Untangled Everywhere, Indie Across the Pond, Indie Spotlight or Industry Untangled) and are getting that message, you are likely trying to access your shopping account. This account is completely separate from your Indie Untangled event account. If you see shop.indieuntangled.com in the URL, you are in the wrong place.

Use this link only to access your event account.

How do I create an account to purchase tickets?

If you did not attend a virtual event, then you do not have an event account. You have two options:

• You can pre-register for an account by clicking here.

• You can create an account by choosing a password during checkout. If you go this route, you should decide on your password beforehand (it should be a combination of upper and lowercase letters, numbers and symbols) and copy and paste it into the password field during checkout to save time.

If I purchased tickets for a specific shopping period, do I have to leave when it’s over?

Ticket holders will be asked to exit the shopping pavilions when their session ends. You don’t need to leave the HITS property and are encouraged to bring a camp chair or a blanket and hang out, craft and snap selfies with your fiber friends.

If I purchased tickets for a specific shopping period and don’t arrive in time, can I attend a later time slot?

Unfortunately we cannot guarantee accommodation for latecomers in the later time slots. If you are traveling to the area on Friday, please leave early enough in case you encounter flight delays or traffic, or purchase a ticket for a later time slot.

I’m coming with my child or partner/family member who will not be shopping. Do they need a ticket?

Tickets are required for all attendees, except for infants who are being carried, as this ensures we do not exceed safe capacity for the event. Please note that we cannot accommodate strollers in the shopping areas.

Will there be an opportunity to purchase the event tote bag without the $35 ticket?

Yes, there will be event tote bags for sale at the Indie Untangled booth at the show. They will also be available to preorder beforehand.

I/my friend won’t be able to come. Can I get a refund or sell my ticket to someone else?

We are working on setting up a process that will allow people to return tickets they are not using and setting up a waiting list.

In-person tickets can be refunded minus a $7 fee that will allow access to the virtual event. Virtual event tickets are nonrefundable.

Is there a waiting list for tickets?

Please see above.

Will there be day-of tickets available at the venue?

No, due to COVID safety concerns, we are not offering day-of tickets at this time.

 

Event

Where will we shop? Is the venue outdoors?

Shopping will take place in two open-air pavilions located at HITS on the Hudson, an equestrian center located about 1 mile from the Village of Saugerties. Attendees can walk between the two pavilions and golf carts will be available for those who need them.

The event is taking place rain or shine.

Where can I park?

All parking, including handicapped accessible spaces, will be on the HITS property.

What is the bathroom situation?

There are bathrooms with stalls and running water near each shopping pavilion.

What COVID safety precautions are you taking?

Unvaccinated attendees will be required to wear masks or other face coverings whenever they are in the shopping pavilions. Masks are optional, though encouraged, for vaccinated attendees.

Will there be any yarn left in the later sessions?

While we will be encouraging vendors to have event exclusives for each shopping period, we can’t guarantee that certain colorways or items won’t sell out. However, vendors will be well stocked for a six-hour show, and many have experience selling at multi-day events. There will be plenty of yarn and other lovely items for sale through the end of the show! All in-person vendors will be offering items virtually as well.

Can I get food and drink at the venue?

We are working to bring food trucks to the venue. Stay tuned for more details!

I have tickets for a later session. Where can I wait?

If you bought tickets to a later shopping slot and find yourself near the venue early, consider spending time in charming downtown Saugerties, shopping at the stores there, including a fabulous yarn and tea (!) shop, The Perfect Blend.

The local businesses are ready to give you a warm welcome! Stay tuned for a list of all the fringe events that will be going on downtown.

You can also take a trip to the Saugerties Lighthouse, an 1869 landmark and museum on the Hudson River, or have a meal at The Dutch Ale House.