This list will be updated as it gets closer to the event with important information.
Tickets
How many tickets can I purchase?
There is no limit on the number of tickets you can purchase per transaction. If you are traveling with a group of friends, it’s best to designate one person to make the purchase for your group to avoid duplicate purchases.
When will I receive my ticket?
After you purchase tickets, you will receive two emails: an order confirmation and an email with your tickets attached.
I received an order confirmation email but not my ticket email. How do I get my tickets?
Make sure to check your spam folder and promotions tab. Your ticket email will come from [email protected].
Alternatively, if you click the View Order button in your order confirmation email to you can download your ticket from that page.
How do I send my friend their ticket?
If you are buying tickets for friends and want to make sure they receive important information about the event directly, you can transfer their tickets to them by clicking the transfer link in your ticket email.
I attended an Indie Untangled event in the past and when I sign into my account I’m getting a message that my email address and password is not recognized. What’s happening?
Tickets for Indie Untangled 2026 are being sold through Indie Untangled’s online store, which is hosted through Shopify. This is different than the system we have used to sell tickets to our past shows.
If you have not purchased yarn or other physical items from Indie Untangled’s online store, you will need to create a new account. You can create an account here.
How do I log in or create an account to purchase tickets?
If you’d like to log into your Indie Untangled Shopify account before you purchase tickets, you can do so here.
You can also sign in or create an account at checkout, or use a stored Shopify login when prompted.
Do I have to leave at a specific time?
No. unlike previous years, there’s no set end time for your shopping session. Enter at your selected time and stay as long as you’d like.
I’m coming with my partner/family member or child who will not be shopping. Do they need a ticket?
Tickets are required for all attendees over age 10. Children 10 and under can attend without a ticket. Please add a note to your order at checkout and let us know if you will be coming with children under 10, or contact us if you have already placed your order. Non-shoppers are welcome to enjoy the lounge and food trucks.
Is the swag bag that comes with the 10 a.m. ticket the same as the event tote bag?
Yes.
Will there be an opportunity to purchase the event tote bag without the 10 a.m. ticket?
Yes, they are available to preorder to pick up at the show and there will be some for sale at the Indie Untangled booth at the show.
I/my friend won’t be able to come. What is your refund/exchange policy?
Ticket holders can contact Indie Untangled to return their ticket(s) within 5 days of purchase. Tickets are non-refundable after this time.
Customers who purchase tickets via the waiting list cannot return tickets for previously-purchased sessions if they were purchased outside of the return window, and no upgrades will be made to tickets.
If you are unable to use your in-person ticket, and it’s beyond the refund date, you can sell or gift it to someone else. There is a link to transfer tickets in your ticket email.
Is there a waiting list for tickets?
Yes. If the entry time you are interested in is sold out, you can fill out the waitlist here.
Event
What is the address of the venue?
398 Mike Krout Road, Saugerties, NY. Make sure you put this address into your GPS. If you just put HITS on the Hudson it will take you to a different entrance than the one we’re using for the show.
Where will we shop? Is the venue outdoors?
Shopping will take place in two open-air pavilions and one tent with sidewalls, located at HITS on the Hudson, an outdoor equestrian center with a mix of pavement, grass and dirt paths. Attendees can walk between the three pavilions and we will also be running golf cart shuttles continuously between the pavilions for those who need it. All marketplaces have cement floors or stone floors and paved access paths.
The event is taking place rain or shine.
Where can I park?
All parking, including accessible spaces, will be on the HITS property. You will be directed by parking attendants after you enter the property.
What is the bathroom situation?
There are bathrooms with stalls and running water near each shopping pavilion.
Will there be any yarn left later in the day?
While we will be encouraging vendors to have event exclusives available throughout the day, we can’t guarantee that certain colorways or items won’t sell out. However, vendors will be well stocked for an all-day show. There will be plenty of yarn and other lovely items for sale through the end of the show! Vendors will be offering items online as well.
Can I get food and drink at the venue?
There will be several food trucks at the venue. We will provide specific details closer to the event.
I have tickets for a later entry time. What can I do while wait to shop?
You’re welcome to relax in our tented lounge and various seating areas before your shopping entry time.
If you come to town early, consider spending time in charming downtown Saugerties, shopping at the stores there, including a fabulous yarn and tea shop, The Perfect Blend.
The local businesses are ready to give you a warm welcome!
You can also take a trip to the Saugerties Lighthouse, an 1869 landmark and museum on the Hudson River, or have a meal at The Dutch Ale House.