SHIPPING POLICY
Orders of in-stock merchandise will be shipped in 1-2 business days. All items are shipped via USPS First Class Mail or USPS Priority depending on weight and destination. Customers also have the option to select Priority Mail Express shipping at checkout.
When we create your shipping label, you will receive an email with your tracking information.
Insurance is included for domestic purchases. If you are purchasing from overseas and do not select Priority Mail International, we cannot refund lost packages.
International shipments may be subject to customs fees, import duties and/or taxes at the destination. Indie Untangled is not responsible for these fees.
LOST, STOLEN OR MISDELIVERED PACKAGES
If your package is lost in transit, please contact Indie Untangled. Domestic shipments are insured, and we will work with the carrier to file a claim and determine the appropriate next steps.
If tracking shows that your package has been delivered but you have not received it, please first check with household members and neighbors and contact your local post office. Your local carrier may be able to provide additional information about where the package was delivered.
Indie Untangled is not responsible for packages that are stolen, misplaced or otherwise missing after being marked “Delivered” by the carrier. If you believe your package was misdelivered, please contact the carrier directly to report the issue and request assistance locating it.
Please make sure the shipping address provided with your order is correct and that packages can be delivered to a secure location.
RETURNS POLICY
We would like to you be happy with your purchase from Indie Untangled. You can make an exchange within 14 days of receipt of your order. Exchanges are accepted for products in saleable condition only, with yarn unwound and original labels attached. You are responsible for all shipping costs associated with your return or exchange. Shipping costs are nonrefundable.